Refund Policy

Due to the fact that the Refinishing Company can generally only perform 1-2 refinishing jobs per day, if you need to reschedule your refinishing appointment for any reason, please give us at least 72 hours notice so that we can fill your time slot. You will be placed back onto the schedule as soon as possible, but we cannot guarantee a next day appointment as we are usually booked 1- 2 weeks in advance. Although we understand that emergencies can arise, we know most of our clients honor our time and this policy. By giving last minute or no notice at all you prevent someone else from being able to schedule into that time slot. The deposit is fully refundable up to 24 hours prior to the appointment. However, if a Customer fails to show up and/or be present (“No Show”) at the appointed time or if the customer had a special order color, the deposit becomes non-refundable. If a Customer cancels an appointment with less than 24 hours notice they will be charged 50% of the deposit. After an appointment has been kept and/or the services have been performed the deposit shall be deemed non-refundable. All work performed, materials and warranties provided are determined by and contracted through the refinishing company listed on the Appointment Confirmation, not BathRefinishing Resource.com or its parent company. Please note that we cannot guarantee specific results as quoted or in any general claims made. Results are individual and can vary from job to job. Please request printed warranty and care and maintenance information from the refinishing company technician. If you are not present when work is complete you can request it by email. Follow all instructions on care and maintenance document including but not limited to the prohibited use of bathmats, stickers or improper cleaning procedures which voids warranty. Please note, any warranty items which require the technician to make an additional trip to the property will incur a service call and travel fee of a minimum of $50.00 for each occurrence. The new surface will be slippery. Customer may request a Slip-Resistant surface at an additional cost. Customer will be responsible for: All grout and tile repair, removing masking tape and paper using razor blade, re-caulking and reinstalling hardware after coatings have cured (a minimum of 24 hours). Customer assumes all legal responsibility arising from performance and/or usage of the refinishing services.